Shipping Information

Most items are processed within 48 hours of receiving your order. Purchases made by check will be held 5-7 days until the check clears. Please allow 1-2 weeks to receive your order, depending on your selected shipping method. We do offer express shipping which includes overnight, two-day and three-day rates. If the items is out of stock, you will receive a coutesy email advising of the expected shipping date. We do not accept C.O.D.'s or international orders at this time. When shipping multiple items, some products may arrive in separate packages (at no additional shipping charges). Therefore, it is possible for items to arrive on different day.s

Out-Of-Stock Items

If you order an item that is currently out-of-stock, we will contact you immediately with the expected shipping date. If payment for the item has already been made, you have the option of waiting for the item, having your payment returned, or you can request credit toward another item. We try to keep an inventory of all products on our website, however there may be times when a product has sold out. During the holiday season we advise customers to place their orders early.

Return Policy

In the unlikely event that your purchase is damaged or broken during shipping, or you want to return your item for whatever reason, notify us via phone or email of the within 3 days of receipt of your order. We will provide instructions on returning the item and arrange for a replacement. We will happily give a full refund or store credit (minus shipping and handling charges) upon customer request once the following items have been met.

1. Notify us via email (sales@creationsofcolor.com) or phone (866) 866-0213 (Toll Free), within 3 days of receipt of the item(s).

2. In order to serve you better, please provide a reason for the return.

3. We will provide you with a Return Authorization number and instructions on how to return your item(s).

4. Item(s) must be returned in the original condition and in the original packaging including your Return Authorization Number within 10 days of receipt.

Unauthorized returns and return requests for items that do not meet the 3-day notification requirement will NOT be accepted.

Order Status

Please contact us by email or phone to inquire about the status of your order. An email notification of your shipment is normally mailed to you after shipping along with your tracking number.