Thank you for visiting our website. We can be reached by phone Monday thru Friday, 11:00 a.m. to 4:00 p.m. Western Pacfic Time. The current map is for UPS Shipments only. Items shipped via other means (i.e. Post Office, Fedex, etc) are not depicted.
Our Mailing Address and Contact Information:
Creations Of Color
10003 Burr Street
Oakland, CA 94605
866-866-0213 (Toll Free)
510-569-3388 (Local Area)
510-380-6939 (FAX)
EMAIL US AT:
sales@creationsofcolor.com
info@creationsofcolor.com
support@creationsofcolor.com
sales@creationsofcolor.com
Creations Of Color
10003 Burr Street
Oakland, CA 94605
866-866-0213 (Toll Free)
510-569-3388 (Local Area)
510-380-6939 (FAX)
EMAIL US AT:
sales@creationsofcolor.com
info@creationsofcolor.com
support@creationsofcolor.com
sales@creationsofcolor.com
Shipping Information
Most items are processed within 48 hours of receiving your order. Purchases made by check will be held 5-7 days until the check clears. Orders ship from our California warehouse. The time it takes for your order to leave our warehouse depends on the shipping method selected and the day the order is placed. Our warehouse only processes orders Monday - Friday and is closed on weekends and holidays. Please allow 1-2 weeks to receive your order, depending on your selected shipping method.
We do offer express shipping which includes overnight, two-day and three-day rates. Express orders placed Monday - Friday before 11:00 a.m. Pacific Standard Time will be processed on the same business day. Air orders placed Monday - Friday after 11:00 a.m. PST and weekends, will be shipped on the following business day. We do not accept C.O.D.'s or international orders at this time. When shipping multiple items, some products may arrive in separate packages (at no additional shipping charges). Therefore, it is possible for items to arrive on different days.
Out-Of-Stock Items
Our goal is to have accurate and up to the minute inventory counts prior to placing your order, so that you will receive exactly what you ordered. Unfortunately, despite our best efforts, occasionally our inventory count is incorrect and we are unable to ship the quantity ordered. If an item is our of stock at the time the order is fulfilled, it will be canceled from the order. You will not be charged for this item and your total order charge will be adjusted acordingly. During the holiday season we advise customers to place their orders early.
Return Policy
In the unlikely event that your purchase is damaged or broken during shipping, or you want to return your item for whatever reason, notify us via phone or email of the within 3 days of receipt of your order. We will provide instructions on returning the item and arrange for a replacement. We will happily give a full refund or store credit (minus shipping and handling charges) upon customer request once the following items have been met.
1. Notify us via email (sales@creationsofcolor.com) or phone (866) 866-0213 (Toll Free), within 3 days of receipt of the item(s).
2. In order to serve you better, please provide a reason for the return.
3. We will provide you with a Return Authorization number and instructions on how to return your item(s).
4. Item(s) must be returned in the original condition and in the original packaging including your Return Authorization Number within 10 days of receipt.
Unauthorized returns and return requests for items that do not meet the 3-day notification requirement will NOT be accepted.
Order Status
Please contact us by email or phone to inquire about the status of your order. An email notification of your shipment is normally mailed to you after shipping along with your tracking number.
Most items are processed within 48 hours of receiving your order. Purchases made by check will be held 5-7 days until the check clears. Orders ship from our California warehouse. The time it takes for your order to leave our warehouse depends on the shipping method selected and the day the order is placed. Our warehouse only processes orders Monday - Friday and is closed on weekends and holidays. Please allow 1-2 weeks to receive your order, depending on your selected shipping method.
We do offer express shipping which includes overnight, two-day and three-day rates. Express orders placed Monday - Friday before 11:00 a.m. Pacific Standard Time will be processed on the same business day. Air orders placed Monday - Friday after 11:00 a.m. PST and weekends, will be shipped on the following business day. We do not accept C.O.D.'s or international orders at this time. When shipping multiple items, some products may arrive in separate packages (at no additional shipping charges). Therefore, it is possible for items to arrive on different days.
Out-Of-Stock Items
Our goal is to have accurate and up to the minute inventory counts prior to placing your order, so that you will receive exactly what you ordered. Unfortunately, despite our best efforts, occasionally our inventory count is incorrect and we are unable to ship the quantity ordered. If an item is our of stock at the time the order is fulfilled, it will be canceled from the order. You will not be charged for this item and your total order charge will be adjusted acordingly. During the holiday season we advise customers to place their orders early.
Return Policy
In the unlikely event that your purchase is damaged or broken during shipping, or you want to return your item for whatever reason, notify us via phone or email of the within 3 days of receipt of your order. We will provide instructions on returning the item and arrange for a replacement. We will happily give a full refund or store credit (minus shipping and handling charges) upon customer request once the following items have been met.
1. Notify us via email (sales@creationsofcolor.com) or phone (866) 866-0213 (Toll Free), within 3 days of receipt of the item(s).
2. In order to serve you better, please provide a reason for the return.
3. We will provide you with a Return Authorization number and instructions on how to return your item(s).
4. Item(s) must be returned in the original condition and in the original packaging including your Return Authorization Number within 10 days of receipt.
Unauthorized returns and return requests for items that do not meet the 3-day notification requirement will NOT be accepted.
Order Status
Please contact us by email or phone to inquire about the status of your order. An email notification of your shipment is normally mailed to you after shipping along with your tracking number.
