Thank you for visiting our website. We can be reached by phone Monday thru Friday, 10:00 a.m. to 4:00 p.m. Western Pacfic Time. For faster service we encourage communications via email to firstname.lastname@example.org due to the different time zones in the U.S. All orders and personal information are transmitted on secure servers which prevents your private information from being intercepted. All personal information entered is strictly confidential and will not be traded or sold to any third party.
Our Mailing Address and Contact Information:
Creations Of Color
10003 Burr Street
Oakland, CA 94605
EMAIL US AT:
Most items are processed within 24 - 48 hours of receiving your order. Purchases made by check will be held 5-7 days until the check clears. Orders ship from our California warehouse. The time it takes for your order to leave our warehouse depends on the shipping method selected and the day the order is placed. Our warehouse only processes orders Monday - Friday and is closed on weekends and holidays. Please allow 5-7 days after you place your order to receive your order, depending on your selected shipping method. Our goal is to ship orders out as expeditiously as possible, however, due to the number of orders we receive, we cannot guarantee the exact day of shipment. During the Christmas Holiday Season we strive to ship orders within 24 hours of purchase. However, due to the large volume of orders we receive during the holiday season, we cannot guarantee an exact shipping date. We recommend you order early to receive your items in time for the holiday.
We do offer express shipping which includes overnight, two-day and three-day rates. Express orders placed Monday - Friday before 11:00 a.m. Pacific Standard Time will be processed on the same business day. Express orders placed Monday - Friday after 11:00 a.m. PST and weekends, will be shipped on the following business day. We do not accept C.O.D.'s. Please email us for information on international orders. When shipping multiple items, some products may arrive in separate packages (at no additional shipping charges). Therefore, it is possible for items to arrive on different days.
Our goal is to have accurate and up to the minute inventory counts prior to placing your order, so that you will receive exactly what you ordered. Unfortunately, despite our best efforts, occasionally our inventory count is incorrect and we are unable to ship the quantity ordered. If an item is our of stock at the time the order is fulfilled, it may be canceled from the order or delivered at a later date with no extra shipping charge. You will not be charged for canceled item(s) and your total order charge will be adjusted accordingly. Because some of our items require additional days to process because they are handcrafted, we may ship the items which are currently in stock and forward the remaining item(s) when it is completed at no additional shipping cost. During the holiday season we advise customers to place their orders early.
In the unlikely event that your purchase is damaged or broken during shipping, or you want to return your item for whatever reason, notify us via phone or email within 3 days of receipt of your order. We will provide instructions on returning the item and arrange for a replacement. We will happily give a full refund or store credit (minus shipping and handling charges and a 30% restocking fee) upon customer request once the following items have been met.
1. Notify us via email (email@example.com) or phone 510-569-3388, within 3 days of receipt of the item(s).
2. In order to serve you better, please provide a reason for the return.
3. We will provide you with a Return Authorization number and instructions on how to return your item(s).
4. Item(s) must be returned in the original condition and in the original packaging including your Return Authorization Number within 10 days of receipt.
Unauthorized returns and return requests for items that do not meet the 3-day notification requirement will NOT be accepted.
Please contact us by email or phone to inquire about the status of your order. An email notification of your shipment is normally mailed to you after shipping along with your tracking number.
We do not offer a printed catalog because we constantly add new products, update or delete products in our store. All of our items are on our web site. You can print a page from our site or email a page to a friend. We recommend that you sign up for our email newsletter which we send out monthly to advise our customers of new products, discounts, discontinued items, sales, prizes, gifts and more.